Parcel2Kenya.com

FAQ

Q

How do i send a parcel?

 Simply contact us on the form above with your details and we will email you our address to get your parcel than we will weight it and give you a quote, the rate £4.25 per KG + Handling Fee for clearance & taxes this is £28 only per shipment send together, and once you make the payment we will ship it you in Kenya for you to collect at our office

Q

How long does it take to receive items?

 Our shipment flies direct from UK London Heathrow to Kenya by Air, we have the fastest service, weekly shipment leave Friday and is ready to be collected after 4/5 working days in Mombasa and Nairobi, we notify our customers once it’s ready

Q

What Items are not permitted by Air Cargo?

 For detailed Air Cargo shipment, these are international rules set by AITA please see our Dangerous Good Section

Q

Where do I collect my shipping from in Kenya?

We have 2 locations in Kenya Nairobi branch and Mombasa Branch, the addresses are:
Nairobi Branch Store No. 14
Store 3
Herow Plaza, Waudo street
California/Eastleigh
Nairobi, Kenya
Mombasa Branch
Parcel2Kenya
Majengo Road, Mombasa, Kenya
(Near Sakina Mosque)

Q

How do i Pay for my Parcel Shipping?

Once we weight your shipment, we will invoice you, you can pay safe via many methods from PayPal using our credit or debit card, using Cash deposit to our Kenya Bank Account or UK Account, please let us know which why is the easiest way of payment is for you before we invoice for your shipping, please note NO Cash on collection


Q

Does the Quote include Tax and Clearance in Kenya?

Yes our price quoted will include shipping and handling cost and clearance at Kenya Airport, this is £28.00 per shipment for as many items or weight you send, its covered. you simply pay what you get quoted without the worry of high tax or your items being held we take care of all

Q

What address do I use to order my shopping in the UK?

Please use our Delivery address as follow and input your name:
ACCESS SelfStorage
Unit 1602
YOURNAME – Parcel2Kenya
145-147 Boston Road
London
Postcode: W7 3SA
You will need to notify us and forward your invoice to info@parcel2kenya.com so are expecting your items


Q

I have more Questions how can i get answers?

Easy we have many forms of contact, simply email us on info@parcel2kenya.com, Message us on our facebook page https://facebook.com/parcel2kenya