Delay in Cargo to Kenya
We apologies for the delay in getting our cargo cleared your goods are in Nairobi Airport awaiting clearance this is for shipments that left UK 1st April 2019. All other shipments since has been put on hold as this problem is with KRA and Airport regulations of CoC.
KRA has regulated that only shipments with valid COC are allowed for loading at origin. It is mandatory for customers to present COC at POD to facilitate clearance of imports by both KRA and KEBS. Otherwise, shipments are not permitted for off-loading in Kenya and all costs of return to origin will be on account of shippers and customers.
We strictly comply with the new regulation for expediting cargo delivery in Kenya. This is causing delay and extra costs to us, hopefully we are working with the KRA to resolve this matter as we had no complied with all requirements, but unfortunately there is a backlog of cargos in Nairobi.
We are trying our best to get it out cleared however KRA has made it difficult, just like we had this problem back in December.
Please be patient with us and we will update you as soon as we have info.
Your goods are safe be assured as soon as this is resolved we will contact all customers.